Harold Hechinger              West Chester, Ohio  45069 n 918.813.3042 (Mobile) n hhechinger@yahoo.com

 

Senior Telecommunications Engineering / Operations Manager

 

Network Infrastructure  n  Technology Leadership n R&D / Product Development 

 

NETWORK ENGINEERING TECHNOLOGY AND OPERATIONS LEADER with significant experience building long distance, VoIP, and local competitive networks. Specialist in network optimization and recognized for an "amazing" ability to evaluate networks and determine efficient solutions.

 

Core Expertise

 

 

■   Network Architecture / Capacity Planning

■   Technical Product and Application Development

■   Call Detail Record (CDR) and LEC Tariff Analysis

■   FCC and State Regulatory Management

■   Contract Negotiation

■   Interconnection Agreement Management

■   Project Management and Process Optimization

A record of proactive engineering leadership in changing or evolving markets and technologies. Broad experience in engineering operations and management, research and development, and as technology subject matter expert in emerging network engineering architecture and optimization.

 

Consistent success improving performance while slashing costs— delivering savings for all companies through technology innovation and strategic sourcing/management of equipment and service providers with a multimillion-record of cost savings. Multifunctional capabilities with the ability to assume and excel diverse operational assignments outside the scope of original assignment.

 

Technical and Computer Skills: Telecommunications - DMS Translations, SONUS Routing Translations, DSC 400S Translations, Stromberg-Carlson Translations, Genband- NextTone MSX, Dimension 2000 PBX running OCC software, Voice Traffic Engineering. Computer - Basic, Visual Basic for Applications, SQL Query, Oracle Query, Microsoft Access, Excel, PC and Mainframe SAS.

 

PowerNet Global Communications / PNG Telecommunications, Inc., Fairfield, Ohio              2005 – Present

Private telecommunications provider to a primary U.S. residential and commercial customer base. Offers voice, data, wireless, Internet, SIP, mobile marketing, and carrier services to carriers, resellers, agents, and affinity groups.

Principal Engineer: Positioned in a new role, created by Vice President, for voice/data network planning and management (including optimization, operations, and maintenance) and as chief technology strategist leading the research and development of new technologies, products, and services. Enable ongoing business growth through product development and refinement as key technical contributor to SIP trunking, VoIP, WiFi Hotspot, Mero WiFi/WiMax, and bundled service products. Provide additional business management contributions, including contributions to the structure of interconnection agreements and audits. Serve as telecommunications subject matter expert in communications and support of customers and employees.

 

§    Ensured business sustainability as primary driver in a profit-improvement initiative. Led vendor rationalization and replacement of underlying carriers (ULC) that mitigated $1.17 million of a $1.2 million monthly cost increase from original vendor's offerings.

§    Led market expansion into the Dayton market, while writing plans charting additional growth into Columbus, Akron, Cleveland, New York, and Chicago LATA markets, including partnerships with other carriers broadening expansion to in 6,000+ rate centers. Reviewed interconnection agreements and developed ILEC-required forecasts and access service requests (ASR), procured long-haul capacity, and partnered with ILEC project managers, NANPA, and pooling administrator.

§    Developed new VoIP and SIP products forecasted to triple monthly revenues. Partnered with product development to bundle the SIP trunking product with Allworks phone system, enabling sale of the largest multi-location deal in Allwork's history. Performed profitability analyses and contributed to the sale of a bundled small business voice, WiFi hot spot, and unlimited local/long distance product. Provided sales engineering support.

§    Delivered operational savings through identification and resolution of routing and network performance issues, with single representative issue saving $20,000 per month. Discovered vendor billing discrepancies that recovered more than $1 million.

§    Realized monthly savings of $150,000 by reviving a stalled project using ULCs for origination and handback of switched long distance traffic. Resolved billing system limitation through design of solution exploiting match between company's and ULC call detail records (CDR). Developed customer programs that processed Veraz call detail records and generated reports monitoring handback project performance and network metrics.

Harold Hechinger  n  Page 2              918.813.3042 (Mobile) n hhechinger@yahoo.com

 

Principal Engineer - PowerNet Global Communications / PNG Telecommunications, Inc., continued . . .

 

§    Served a key contributor to project replacing aging switch with Metaswitch and the subsequent updating of all IT systems in support of switch migration. Initiated and accomplished rewriting of CDR for Telcordia/Bellcore BAF formatting, emerging as BAF CDR subject matter expert.

§    Reduced losses from a multimillion-dollar lawsuit by 60% through technical support of the Legal Department.

Williams Communications / WilTel, Tulsa, Oklahoma              1999 – 2005

Voice, data, Internet, and video services subsidiary of The Williams Companies, Inc. (sold to Lucadia, Inc.). Leading long-distance carrier and pioneer of advanced data services with facilities serving 50 top market segments in 1999 (with planned market expansion) through a new 32,000-mile network.

Senior Traffic Engineer: Recruited for newly-created position contributing to build and administration of the company's first long distance (IXC) network. Guided infrastructure development and ongoing traffic optimization for network growth from 0 to 4.2 billion monthly minutes. Developed strategy for the inventory of physical circuits. Defined IT requirements and designed tools for network billing, traffic monitoring, trunk management, routing, operational measurement, and LERG data server capabilities. Interpreted Nortel DMS 250 CDRs for retail/wholesale billing, in development of the company's call mediation/rating infrastructure. Performed CABS billing reconciliation and margin analyses.  

 

§    Developed a routing program (Microsoft Access, Visual Basic) that avoided $500,000 initial expense and annual software maintenance fees of commercially available programs with reduced functionality. Delivered NPA-NXX routing capabilities by the design (completed within weeks) of a "temporary" program that remained in service for more than 5 years, during development of a less functional system.

§    Avoided access costs of $10 million per month through the design and execution of direct end-office trunking (DEOT) optimization programs managing more than 3,000 end-office trunks.

§    Enabled toll-free provisioning in hours versus 5 days through establishment of Feature Groups D for every LEC access tandem covering Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, and the 48 contiguous states. Specified all tandem locations, connection order requirements, and long haul facility requirements. Identified and negotiated agreements with vendors supporting CIC-based TF routing for Alaska and Canada.

§    Generated 500 million monthly minutes of new business as co-developer of new VoIP termination product capturing business with VoIP providers.

§    Championed the design and deployment of a switch and circuit inventory management system within the first week of employment, and managed it, as business owner. System capabilities validated implementation by the acquiring company (Level 3) in 2005 and included central database system that tracked and fed all DMS trunk groups, trunk member, SS7 routeset management, and SS7 TCIC member management to all company systems.

§    Expedited processing of local exchange routing guide (LERG) changes from a monthly cycle time to within one business day. Led development and execution of a local exchange routing guide (LERG) server designated as the official source of all billing, CABS reconciliation, and traffic management systems.

§    Managed launch/post-launch support of SBC long distance traffic, a contract valued at $20 million+ per month.

 

Earlier Experience

 

Senior Engineer - Network Planning, Worldcom Network Services (1993-1998): Tapped to resolve ongoing technical, customer, and operational profitability issues affecting the long distance network. Led development team in the design and implementation of automated routing tools to eliminate misrouted calls, in partnership with IT. Delivered $2 million in monthly savings through application of jurisdictional routing to earn stock option award.

 

Network Consultant / Owner, HCOM Consulting (1992-1993): Established telecommunications consultancy, developing and serving businesses as technical strategist and project manager. Developed interconnection plan for one of the first 1.9 GHZ cellular networks, for Pioneer PCS, and contributed to interconnection plans for multiple other U.S. and international networks. Achieved a 15% cost reduction (from 60% to 45%) for client company.

 

Engineer, TMC Long Distance (1983-1992): Progressed from technician to sole engineering role, reporting to owner of the start-up telecommunications company. Operated markets in Chicago, Cleveland, Tampa, and Fort Myers. Advised TMC owner in the design and construction of a small master television system (MTS). Managed network of North American Telephone, as primary technical advisor to network vice president.

 

Bachelor of Science (BS) in Electrical Engineering, Purdue University, Indianapolis, Indiana

 

Certification: Private Pilot - Single-Engine Land with Instrument Rating